Shoretel Connect provides a host of new features, including but not limited to advanced collaboration tools such as instant messaging, audio and Web conferencing, point-to-point video and desktop sharing as well as personalized call handling and routing for offices and mobile devices including streaming video, as can be seen here. It is also integrate with a variety of CRM and other office standard software, such as Salesforce, Microsoft Dynamics, and more.

It is clear that ShoreTel are well positioned for future growth in the UC market, with products like Connect offering unrivalled flexibility to their customers. The success of Connect and its other products are bound to lead ShoreTel to the Leaders section of Gartner’s Magic Quadrant in years to come.